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Pet Owners

Why choose View Referrals?

We are experts in our field

With a combined Veterinary experience of over 40 years between us and decades of performing referral ophthalmology, your pet’s ocular health couldn’t be in safer, more experienced hands. 

We are a small family-run clinic

You will only see Michael or Richard during your visits. This means complete continuity of care and allows us to get to know you and your pets personally. 

We genuinely care

We know how important pets are and no matter how big or small they are, we really want to help them (and you). Compassion is key for us and we really do treat every patient as if they were our own.

We are independent

This means that we have complete clinical freedom to give your pet the best care that they deserve.  

Total transparency

We will work with you to create a treatment plan that you are comfortable with, meaning that you can focus on helping your pet get better rather than worrying about the costs. 

We are closer than you think

We work out of multiple sites across Scotland, meaning minimal travel stress for your pet. 

How the referral process works

  1. If you have concerns about your pet’s eyes, please ask your vet to refer you to View Referrals. We are only able to accept cases that have been referred to us.

  2. Your vet will send us your and your pet’s details.

  3. We will contact you (typically by telephone) to arrange a referral appointment at your earliest convenience at one of our clinics.

  4. Your consultation will last approximately 1 hour, during which time your pet will receive a thorough ocular examination with our expert team (see below for more).

  5. We will discuss any ocular problems that we have identified and work with you to formulate a treatment plan. Should your pet require surgery, this may be performed on the day of examination or at an alternative time.

  6. We will send a full clinical report to your vets, keeping them in the loop of care. If you would like a copy of this report, please ask and we will happily provide this.

  7. Re-examination appointments or further treatment will be planned as necessary.

  8. On rare occasions, additional testing or investigations are required which may fall outside the remit of our care. Should this arise, we will liaise with your own vets to ensure that your pet’s care needs continue to be met.

Your appointment

  • Please do not feed your pet on the day of their examination. You may give them dinner the night before and water overnight, but please take the water away two hours before your appointment. This ensures we can perform same-day procedures if needed. NB Diabetic animals, rabbits and/or very young patients may be an exception to this request. If appropriate, we will discuss this with you before your appointment. 
  • Continue giving any current medications as directed by your vet. Please bring these medications with you to the clinic, along with details of any other treatment that they have been receiving. 
  • If you are concerned that your pet may be very stressed during their appointment, then please let us know in advance and your pet may be provided with anxiolytic medication to help. 
  • If your pet is insured, then please contact your insurance company prior to your appointment and notify them of your visit. Please bring your insurance details with you on the day of examination, along with a claim form (if you have been given one). 
  • We aim to make your visit as stress-free as possible. If you think that your pet will be anxious while waiting for your appointment, then please let the reception team know and we will endeavour to help. 
  • Please try to arrive at least 10 minutes before your scheduled appointment time to allow for necessary admin tasks.
  • The ophthalmic consultation will take approximately 60 minutes. During this time, we will plan to complete a full ophthalmic evaluation. This will include checking: tear production, intra-ocular pressures and chromatic light responses, alongside slit lamp biomicroscopy and indirect ocular assessment.  
  • Following the examination, we will discuss the results with you and work together to formulate a treatment plan for your pet. 
  • At View Referrals, we know that whenever your pet develops an eye problem, you will want to help them and so will we. 
  • If at any time following your initial appointment with us you have concerns about your pet’s eye health, then please do not hesitate to contact us:
  • If we feel that additional treatment is required, then this will either be with View Referrals or your own vets/OOH vets as we deem appropriate. 

If we identify something during a consultation that is non-eye related but which may need veterinary attention, then we will refer you back to your primary care vets to manage the condition as they deem appropriate. We understand that this may necessitate additional vet visits for your pet but feel that this will ensure that they receive the complete care that they deserve, at the best places to provide it.  

Want to know more?

Please see our comprehensive list of fact sheets, created to help you better understand your pet’s eye condition(s) and how you can help them.

  • We aim to be completely transparent about all of our costs. We will notify you of our consultation costs prior to your appointment and keep you informed during the consultation of any anticipated additional costs which may incurred. 
  • We will provide estimates for all surgical procedures. 
  • Fees are due at your first appointment via cash, BACS, or major cards (excluding American Express) and we request that any outstanding balance owed is paid in full at the time. 
  • If your pet is insured, then please contact your insurance company prior to attending your appointment (where time permits). 
  • Please provide your policy info and a claim form to reception upon your arrival for your appointment. 
  • Unless agreed otherwise, View Referral’s payment policy is to request full payment immediately following the consultation/surgery.  
  • Should you wish to utilise any insurance you may have, then our team will submit the claim to allow your insurer to reimburse you directly. A non-refundable administration fee applies to each submission.
  • Due to the increase costs involved, direct claims may be available for certain operations, allowing your insurer to pay us directly. This will be at the discretion of View Referrals and on a case-by-case basis. Please discuss this with us if it is a route you would wish to explore. 
  • Should a direct claim be agreed, then we ask that you sign a direct claim form stating that the final bill is your responsibility. If your insurance company doesn’t cover the full amount for any reason, you will need to pay the difference.